Return Policy

How To Return an Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

1. Please email mdrtstore@mdrt.org or call for information on returns.
2. Ship your returned item to:

3. Include in your package a signed letter stating the reason for your return and the packaging slip.

Return Exceptions

A full refund may be made on merchandise returned and received in resalable condition within 30 days of the shipment date.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Audio, video, downloadable or technology products are non-refundable.

Exchanges

If your clothing item is in new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.